Refund policy

RETURN & REFUND POLICY

Due to the limited nature of our collections, all sales are final. We do not accept returns, refunds or exchanges once an order has been processed or shipped.

Please review your size, shipping address, and order details carefully before completing your purchase. 

LIMITED COLLECTIONS

Many of our products are released in limited quantities. If an item becomes unavailable after purchase due to an inventory error, you will be notified immediately and issued a full refund for that item. 

Due to the limited nature of our collections, products may sell out without notice. Inventory is available while supplies last.

ORDER CHANGES

Mistakes happen, if you accidentally order the wrong size, accidentally ship to the wrong address or any other mishaps, please contact us within 8 HOURS of placing your order. If your order has not yet been processed and your requested size is still available, we will do our best to update your order. Size changes cannot be guaranteed due to limited inventory.

Please review your size, shipping address, and order details carefully before completing your purchase. 

DAMAGED or INCORRECT ITEMS

If your order arrives damaged, defective, or you receive the wrong item, please contact US within 3 days of delivery so we can review your request and assist you. 

Each claim will be reviewed individually to determine the appropriate resolution.

 

For questions regarding your order, please contact support@premieregalaxy.com